Terms and Conditions of Purchase
Last updated June 29, 2023.
We at DrewAnneOliver.com (“Drew Anne Oliver,” “we,” “us,” or “our”) have created these Terms and Conditions of Purchase (“Return Policy”) because we want you (“Client,” “Consumer,” “they,” “their,” “you,” or “your”) to be satisfied with your purchase in every way possible. This Return Policy applies to the purchase of services and digital products within our websites, including, without limitation, drewanneoliver.com and effectivecommunicationacademy.com (the “Websites”).
Methods of Payment
If paying by debit card or credit card, you give us permission to automatically charge your credit or debit card for all fees and charges due and payable to Drew Anne Oliver without any additional authorization, for which you will receive an electronic receipt. You also agree that Drew Anne Oliver is authorized to share any payment information and instructions required to complete the payment transactions with its third-party payment service providers (e.g., credit card transaction processing, merchant settlement, and related services).
If you elect for a payment plan, you hereby authorize DrewAnneOliver.com to charge your credit card or debit card automatically according to the terms set on the service, course, or program page.
Regarding recurring payments and outstanding invoices, if all payment methods we have on file for you are declined for payment of your monthly fee, you must provide a new payment method promptly, or your service, course, or program access will be terminated.
If you do not request a refund according to the Refund Policy set forth below, you are required by law to complete the remaining payments of your payment plan, and you authorize us (without notice to you, unless required by applicable law) to collect any and all outstanding payments, using any eligible payment method we have on record for your account.
After a refund request is processed, refunds can take up to 3-5 business days to reach the Client's credit card/bank account, depending on the financial institution. We ask our Clients to allow us a reasonable time to process their requests. If you haven’t received your refund within 10 business days after the request has been processed, please contact us:
Email address: support@drewanneoliver.com
Subject: Problem with my Refund
Refund Policy for Digital Products
The purchase of digital products, including PDF downloads and online material, is subject to the Refund Policy for Digital Products. We advise that you review these terms carefully before making a purchase.
Since digital products are non-tangible, irrevocable goods immediately accessible upon purchase, we have a strict no-refund policy regarding these products. Once the order is confirmed and the product is sent, a digital product is deemed “used,” the reason for which we do not issue refunds for such products. This means we will not issue a refund if:
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You change your mind about an item;
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You bought an item by mistake;
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You do not have sufficient expertise to use an item;
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You claim you were not aware of our Refund Policy statements.
If the Client can’t access or download a digital product, we can issue a refund in case there is a technical problem and we can't help the Client resolve the matter, or if there was a misrepresentation in the product description. The Client has 14 days (by 3:59 PM, GMT-4) from the day of the purchase to present their claim.
We consider a technical problem to be one of the following:
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Non-delivery of the product: due to some mailing issues of your email provider or your own mail server, you might not receive a delivery email from us. In this case, we recommend contacting us for assistance.
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Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly to our technical support.
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Product not-as-described: such issues must be reported to our technical support within 14 days from the date of the purchase. The Client must provide clear evidence proving that the purchased product differs from what is described on the product description page. Complaints based merely on the Client's false expectations or wishes will not be honored.
In a description available on the preview page of each product, we specify the third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, etc.) that is compatible with our products. Please kindly note that we do not bear any responsibility, and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software that is not specified in our products’ descriptions.
If you have a technical problem with a digital product you bought from our Website, please contact us within 14 days (by 3:59 PM, GMT-4) from the date of the purchase. If you fail to contact us within this period, we have no obligation whatsoever to comply with your request or respond to your claim.
Email address: support@drewanneoliver.com
Subject: Technical Problem - Digital Product
Refund Policy for Services
The purchase of services, including coaching sessions, is subject to the Refund Policy for Services. We advise that you review these terms carefully before making a purchase.
The Client may cancel coaching session orders within 48 hours of purchasing and request a refund. For session package orders, the Client may request a refund within 48 hours of purchasing the package or 48 hours of completing a session.
Refunds will be provided by the available method, based on the Client’s situation and at Drew Anne Oliver's discretion. A 5% transaction fee of the refund amount will apply and be subtracted from service refunds.
If you cancel after having received part of the services or coaching sessions in a package, you may only request a refund for the amount pertaining to the remaining sessions or hours not yet logged. The amount subtracted for each session of a canceled package will correspond to the current list price of a single session. For example, if a session list price is $300 and a 4-session package costs $1,000, a client that completes 2 sessions and requests a refund will be reimbursed for $400 minus the 5% transaction fee. The Client will not have the right to cancel or request a refund after the services have been fully performed (after all sessions or services have been completed).
To cancel an order, send your request to the following email address. You must clearly state (i) your decision to cancel and (ii) the reason for the cancellation.
Email address: support@drewanneoliver.com
Subject: Cancel Service Purchase
Drew Anne Oliver reserves the right to modify or terminate services and our relationship with the Client at any time for reasons such as, but not limited to, dangerous or criminal behavior on the part of the Client, inappropriate or offensive behavior from the Client, or irresponsible or disrespectful behavior from the Client. Drew Anne Oliver will notify the Client of the reason for termination or modification and notice that it is effective immediately on the day we contact the Client about modification or termination. In such situations, at the discretion of Drew Anne Oliver, a refund may or may not be issued for any remaining sessions or services that were paid for but not completed.
Refund Policy for Digital Courses and Programs
The purchase of digital courses and programs is subject to the Refund Policy for Digital Courses and Programs. We advise that you review these terms carefully before making a purchase.
Drew Anne Oliver provides a 7-day money-back guarantee for the Digital Courses and Programs. The money-back-guarantee is governed by the following terms.
To qualify for a refund, you must have completed the first module of the Course or Program. In the event that you decide your purchase was not the right decision, contact our support team and let us know you’d like a refund within 7 days after the date you receive access to the Course or Program or the first module is released, whichever happens first, by 3:59 PM GMT-4 (“Refund Period”). With your request for a refund, you must tell us why this course or program was not a good fit for you/your needs and what you expected that you did not get once inside the course or program. If you request a refund and do not include these requirements or do not complete the first module by the end of the Refund Period, you will not be granted a refund.
To request a refund for a Digital Course or Program, contact us:
Email address: support@drewanneoliver.com
Subject: Course or Program Refund Request
Include the following:
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Clearly state you would like a refund;
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Clearly state you are aware you must have completed the first module in order to qualify for a refund;
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Let us know why this course or program was not a good fit for you/your needs;
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Tell us what you expected that you did not get once inside the course or program.
Refunds will be provided by the available method, based on the Client’s situation. A 5% transaction fee of the refund amount will apply and be subtracted from courses and programs refunds.
We will NOT provide refunds for any request that comes more than 7 days after the date of Module 1 (the first module) release. After the Refund Period, all payments are non-refundable, and you are responsible for full payment of the fees for the course or program regardless of whether you complete the course or program.
Please note: If you opted for a payment plan and do not request a refund within the Refund Period, with the required coursework at the time of your refund request, you are required by law to complete the remaining payments of your payment plan.
Upon determining that you are entitled to a refund pursuant to this policy, Drew Anne Oliver will promptly issue an instruction to its payment processor to issue the refund. Drew Anne Oliver does not control its payment processor and will not be able to expedite any refunds.
If you receive a refund of any purchase through this money-back guarantee, that shall immediately terminate any and all licenses granted you to use the material provided to you under this Agreement and DrewAnneOliver.com’s Terms of Use. You shall immediately cease using the material and destroy all copies of the information provided to you, including, without limitation: video recordings, audio recordings, forms, template documents, slide shows, membership areas, groups limited to paying members, and other resources.
All refunds are discretionary, as determined by DrewAnneOliver.com. To further clarify, we will not provide refunds for requests made after the Refund Period, and all payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
In all other cases, because of the extensive time, effort, preparation, and care that goes into creating and providing the Courses and Programs, we have a no refund policy. Unless otherwise provided by law, you acknowledge that we do not offer refunds for any portion of your payment for any of our Courses or Programs, and no refunds will be provided to you. By using and/or purchasing our Course or Program, you understand and agree that, except for the limited refund policy described above, all sales are final, and no refunds will be provided.
General Refund Policy Agreement
Since we have a clear and explicit Refund Policy in these terms that you have agreed to prior to completing the purchase of our Products, Services, Digital Courses, and Programs, we do not tolerate or accept any type of chargeback threat or actual chargeback from your credit card company or payment processor. If a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account, which could have a negative impact on your credit report score. The information reported will include your name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.
Drew Anne Oliver reserves the right, in its sole discretion, to determine how to discipline a Client who violates these Terms. Therefore, if a Client disagrees with how we discipline another member and requests a refund, we will deny such a request.
Furthermore, if a Client violates these Terms, Drew Anne Oliver reserves the right, in its sole discretion, to offer the Client another opportunity to abide by these Terms. If a Client disagrees with us offering another Client a second opportunity to follow these terms, no grounds for a Client to receive a refund would be created, and any request for a refund on this basis shall be denied.
If, in our sole right and discretion, you persist with behaviors or actions that violate these Terms, we may terminate your access and participation in the Websites, including, but not limited to, access to the community, groups, products and other material, services, digital courses, and programs, without notice and without refund.
Delivery of Products and Services
If you do not receive the digital product link or file or instructions on how to access our courses, programs, or services upon purchase, please immediately contact us with your transaction/payment details to ensure your product or service is delivered as soon as possible:
Email address: support@drewanneoliver.com
Subject: No Access to My Purchase
Changes to This Return Policy
Drew Anne Oliver reserves the right to amend any information in this Return Policy, including, but not limited to, pricing, technical specifications, terms of purchase, and product or service offerings without prior notice.
This Return Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. By accessing the Websites and/or using our services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of Client’s information, such as Unique Identifiers, Registered User Content, and others, is governed by the Privacy Policy in effect at the time we collect that information. Please refer back to our Privacy Policy on a regular basis.
How to Contact Us
If you have questions about this Return Policy, please contact us via:
Email address: contact@drewanneoliver.com
Subject: Questions about your Return Policy